The Uk's Online Lens Experts

How to return an item

We take customer care very seriously and we want you to be completely happy with your new glasses or prescription lenses. However, we acknowledge the fact that certain issues may arise from time to time. We will always attempt to resolve any issues you may have efficiently and professionally. Although most aspects of buying prescription glasses online are excluded from the distance selling regulations, we never want to leave our customers feeling unhappy or dissatisfied. Contacting us If you have any problems with an item purchased from our site then simply call our friendly qualified staff on 01252 721735, where you may be provided with a returns authorisation code.


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