‘Are there risks involved if I buy glasses online?’. This is one of the first questions that many of our customers ask when they call us for advice or information. Well it’s time to put to bed the myths and put your mind at ease with our mini WIKI Q&A guide to buying your prescription glasses on the internet. Here are the 4 most common questions asked by our customers:
Q: I’m not too sure how input my prescription into your website and I’m worried that I might input the wrong data and then not be able to see through my new glasses.
A: This is one the main reasons that many people who visit an online glasses website are deterred from completing their purchase. We try to encourage people as much as possible to call us if they are a little apprehensive in typing in their sight test data as we completely understand that this may be daunting for some people as it could be detrimental to your vision. We have qualified staff at hand who are always more than happy to guide you through the process in order to ensure that all the requested fields have been filled in correctly, you can even email us your telephone number and we shall ring you back at a specified time of your request.
Q: My Optician won’t give me a copy of my prescription because he/she told me that they are not obligated to give me a copy, is there any way I can get them to change their minds?
A: Yes of course, just go back and explain to them that you have been in touch with the General Optical Council (GOC) and they have already informed you that it is the Opticians legal obligation to hand over any copy of a valid and in-date prescription to their customers. Failure to adhere to these guidelines is illegal for any Opticians in the UK.
Q: What happens if my sight test prescription is wrong, will I then have to pay for a new pair of lenses again?
A: In many cases the answer is no. Most UK Opticians would foot the bill if the sight test prescription had either been written down wrong or the Optician had made an error in the sight test room. In most cases the Optician will gladly replace your lenses with the new prescription free of charge. If the Optician has made a mistake then they are legally obligated to correct this and cover the costs. If, however, they admit to a mistake but refuse to replace your lenses then just get in touch with us and we will do all we can to resolve the situation for you although these cases are extremely rare.
Q: Are the frames and lenses covered by a warranty? If so then what would be the procedure for having them fixed?
A: All of our frames and lenses are covered by a years warranty against manufacturing defects and faulty coatings. If you have any problems with either your frame of lenses then just get in touch with us and we shall cover postage costs to get the frames of lenses replaced at no charge.
Don’t forget that we are here to help you save money and see more clearly when buying your prescription glasses so if there is anything that you are unsure of or you would like more information on our services or products then you can either email us at firstname.lastname@example.org or call us on 01252 721735Â .